Return Policy

We handle returns on a case-by-case basis with the ultimate objective of satisfying the client. We hope to build trust with our clients and create a relationship with them for the long term. Standing behind what we sell is a big part of that. We believe many clients choose us because they know if their purchase isn't right, we'll work to make it right.   Our philosophy is to treat you fairly and reasonably; our hope is that you will do the same.

Many items can be returned within 30 days of receipt for a full refund. They must be returned unused and in their original packaging. Custom items are non-returnable.  You may return your item(s) using the postage-paid U.S. return label.  Your return will be processed within 15 business days.

We will honor all damaged and incorrect orders. To qualify for a return please see the following:

  1. Items should be unused and in original packaging.
  2. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
  3. All credits will be given after receipt of merchandise with warehouse inspection approval.
  4. Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.
  5.  We are not responsible for items lost during shipping, and cannot process your return until the item is received.

To return a product, the above conditions must be met. In addition, we require that all returns follow these instructions for proper processing:

  1. Contact customer care by calling (234) 815-0140 or e-mail info@onekeyhealth.com to request a Return Authorization Number (RA). Items received without an RA will not be credited.
  2. Warehouse must receive items within 15 days of an RA# being issued.
  3. Contact customer care with tracking number.

Cancellation: If you decide to cancel your order after it has shipped the above instructions apply. Please call us at (234) 815-0140 or e-mail us at info@onekeyhealth.com with any questions.